The radiator is powered on but it is not heating

If you are using the radiator in manual mode

• Power Supply
  Ensure the power cable is properly plugged to the socket and that the socket is functioning. Test the outlet by plugging in another device.

• Standby
  The radiator may be in energy-saving mode (Standby ON) and therefore paused.
  How to check if Standby mode is active on my radiator?

• Anti-Freeze
  When Anti-Freeze mode is ON, the radiator heats only if the room temperature falls below the protection threshold (usually between 5 °C and 11 °C).
  How do I check if my radiator is in Anti-Freeze mode?

• Manual Changes Lock
  Manual Changes Lock may be active, preventing temperature adjustments from the control panel.
  How do I check if Manual Changes Lock is active on my radiator?

• Firmware Update
  Ensure the radiator’s firmware is updated to the latest version.
  How do I check if my radiator firmware is up to date?

If you are using the radiator via app

• Active Connection with Radiator
  Ensure the Bluetooth connection with your device is active and that the app has permission to use Bluetooth (iPhone) or “Nearby Devices” (Android).
   

• Multiple Radiators
  If you have multiple radiators controllable via Bluetooth, make sure you are connected to the correct device and are near it.
  How do I identify my device?
   

• App Firmware Version
  Ensure your app firmware is updated to the latest version.
  How do I update my app firmware?
   

• Standby
  The radiator may be in energy-saving mode (Standby ON) and therefore paused.
  How to check if Standby mode is active on my radiator?
   

• Anti-Freeze
  When Anti-Freeze mode is ON, the radiator heats only when the detected room temperature falls below the protection threshold (usually between 5 °C and 11 °C).
  How do I check if my radiator is in Anti-Freeze mode?